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Frequently Asked Questions

General

Pricing

Boxes & Packing

Pick-up & Return

Security

What is Itimizit?

Itimizit is a progressive form of storage known as "Valet Storage." Valet storage allows customers to only pay for space they need which is determined by the cubic foot instead of renting an entire storage unit. Valet Storage also offers an online inventory app powered by Itimizit, pick-up and delivery service, and storage in a climate controlled warehouse with 24 hour security surveillance.

What's included with Valet Storage?

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What is the online inventory management app?

Valet Storage offers you an online inventory management account powered by Itimizit. The online inventory management app allows you to create a profile which allows you to keep track your stored boxes & their contents, and on-demand access with a feature to schedule pick-up and delivery right to your doorstep!

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How to sign up for the inventory management app?

Visit www.itimzit.com and select any "Sign Up" tab. The set-up is listed step-by-step. OR call toll free (800) 710-8160

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What cities does Valet Storage serve?

Valet Storage is currently available in the Winchester, VA, Frederick County, Clarke County and some other surrounding counties.

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What can I store?

Anything EXCEPT for

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What is not included with Valet Storage?

Boxes, moving blankets, packing items, and packing services are not included but are available for purchase.

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What are the hours of operation?

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Pricing

What is the price structure for Valet Storage?

Prices are going to vary depending on the services utilized.

$10/month for Valet Storage and online inventory management app.

Valet storage prices are determined by the cubic foot. You receive 6 cubic feet for FREE. Additional space needed is $1 per cubic foot. Prices for pick up & delivery services are determined by size of item and location of destination.

Once your items are uploaded into your Inventory App, prices are provided for all services and any additional services needed.

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Is there a minimum storage term?

Yes, there is a minimum of 1 month storage fee for each item stored regardless of early withdrawal. We do not prorate.

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How is billing handled?

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How do you protect my credit card information?

We work with a credit card processor that has been certified as PCI Service Provider Level 1. We do not store your credit card information.

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Do you pro-rate the monthly storage fee?

Storage is always charged in monthly increments; there is no pro-rated charges, no weekly rates, and no discount for taking your stuff out of storage early.

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How do I cancel?

To cancel, log into your Itimizit account and select "Manage Account". If you have items still located in our Valet Storage warehouse then before cancelling, simply schedule a return delivery of your stored items and then cancel your account. *Please note that storage is always charged in monthly increments- there are no pro-rated charges, no weekly rates, and no discount for taking your stuff out of storage early. There are no cancellation fees after the 1-month minimum storage term has been completed.

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Boxes & Packing

How should I pack my items?

Safely and securely! Upon request, we will deliver totes/boxes to you and you pack your own boxes or totes.

Please do not seal any boxes. We only guarantee what we see so we need to inventory the items in your boxes that you would like to have insured. If the privacy of the box contents is important, you may seal it, however we are not responsible for the contents of the box if we do not see them.

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How long does it take to have my items returned to me?

You may schedule a delivery date/time anytime you need your items through your online Itimizit account OR call (800) 710-8160.

Items requested before a 72 hours incur additional charges.

We will call to confirm your delivery date.

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How does Itimizit ensure all items are returned to me, and the privacy of its contents?

Our business is built on trust.

"We guarantee what we can see"

When Itimizit picks up the items you are storing, we take our own picture so we have a record of what was stored and to verify that every item you store with is returned safely. Note: if you do not want Itimizit to photograph the contents of your box(es) then we cannot guarantee the contents of the box. We will, of course, still be responsible for returning the box but the content will not be insured. As you can imagine it would be very easy for somebody to pretend they had a full box of gold so "We guarantee what we can see" is a safeguard against insurance fraud.

Rigorous Recruiting Process

Itimizit performs background checks, requires DMV driving records, and uses a thorough interview process to make sure that our team is honest, hardworking, and prides in customer service.

$1000 Warranty Against Loss and Tampering

Itimizit will reimburse you for loss of or damage to your goods property packaged in storage boxes that have been tampered with or stolen while in our possession, up to a total maximum of US $1000 per box. Please review our Limited Security Warranty Policy for complete details.

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Will Itimizit pack my boxes for me?

Yes. Packing time is priced as $20 per half hour.

However, you do receive free 30 minutes of Loading Time to secure any loose items or over-sized items. After the 30 minutes, extra time is billed by the half hour: $20/half hour. We do not prorate time or price.

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Do I need to have my items packed before a Valet Storage professional arrives?

Yes. Your pick up includes 30 minutes of Loading Time. We request you have all items and boxes located in an easily accessible place and are ready to be loaded into the Valet Storage vehicle. If you want our guarantee for security and safety of your items, please do not tape boxes closed. If you have an oversized item or do not have the appropriate box then please call us the day before your pick up and we will bring additional boxes for purchase.

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What are Valet Storage totes?

During your storage time, we provide the use of our industrial strength totes. We offer 3 different sizes. Totes are for Valet Storage only and must be in our warehouse within 14 business days after the initial delivery date. When Valet Storage is no longer needed, totes must be returned within 14 business days otherwise your account will be automatically billed for the purchase of each tote.

For purchase only, we offer a variety of sized cardboard boxes and packing supplies. Please call our main office to schedule delivery of any items you need.

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Is there a weight limit on each box?

Maximum weight is 40lbs for packed boxes. If box contents are able to be separated into 2 (or more) smaller boxes then please do so. Large boxes exceeding the 40lb limit will require 2 movers and increase your weight limit to 100lbs and payments will be adjusted accordingly.

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Who is responsible for delicate items?

You are responsible for packing all items and ensuring they can be safely transported. This means items need to be in boxes and larger non-boxed items need to be wrapped in moving blankets.

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Can I store furniture?

Yes. Furniture will require 2 movers and a cargo van that can accommodate larger items. Smaller items will require 1 mover but there is a weight limit of 40lbs on each item. Office chairs, lamps, small nightstands, and other small furniture can be stored (otherwise you will need 2 movers). If 2 movers are needed the price will be adjusted accordingly.

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Pick-up & Return

How do I schedule a pick up or delivery of my items?

You can schedule your pick-up and delivery time from your online Itimizit account OR call (800) 710-8160 to schedule with a customer service representative.

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How much advance notice do you need for scheduling pick up or delivery?

We require 72 hours advance when schedule a pick up. However, you may schedule to have it sooner than 72 hours with additional fees. All fees are listed in your account upon scheduling.

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How do I cancel a pick up or delivery?

Please email us at info@itimizit.com 24 hours before scheduled pick up or delivery and we'll help you reschedule your pick up or delivery time.

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Security

Where is the Valet Storage warehouse?

For the security of our customer's belongings, we do not disclose the location of the warehouse. All items are stored in a non-disclosed climate controlled weatherproof warehouse. Security cameras monitor and record the warehouse 24/7. Itimizit also carries insurance to protect our customer's stored boxes. See our Limited Security Warranty Policy for more information.

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Can I visit the Valet Storage warehouse to access my items?

For security of all customers and insurance purposes, we cannot permit access to our secure storage facility. Valet Storage makes storage simple by delivering your items right to your doorstep OR all pick-up/drop-off transactions handled in our main office.

You can schedule to pick up your items from our main office location at

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How do I know nobody is going through my boxes?

Our business is built on trust. We pick-up, store, and return the things you love. Family photo albums, holiday decorations, and your favorite clothes are irreplaceable and it's our responsibility to treat these treasures carefully. To that end we have several safeguards in place:

1. "We guarantee what we can see"

When Itimizit picks up the items you are storing we take our own pictures so that we have a record of what was stored and to verify that every item you store with us is returned safely. Note: if you do not want Itimizit to photograph the contents of your box(es) or items then we cannot guarantee the contents of the box or condition of item. We will, of course, still be responsible for returning the box or items but the contents and items will not be insured.

As you can imagine it would be very easy for somebody to pretend they had a box full of gold so "We guarantee what we can see" is a safeguard against insurance fraud.

2. Rigorous Recruiting Process

Itimizit performs background checks, pulls DMV driving records, and uses a thorough interview process to make sure that our team is made up of people who are honest, hardworking, and focused on great customer service.

3. $1000 Warranty against Loss and Tampering

Itimizit will reimburse you for loss of or damage to your Goods properly packed in Storage Boxes that have been tampered with or stolen while in our possession, up to a total maximum of US $1,000 per box. Please review our Limited Security Warranty Policy for complete details.

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How do you insure trust/safety of items? What's the insurance policy if something is broken or stolen?

Itimizit provides customers with a Limited Security Warranty and is committed to the security and safety of your stored items. Itimizit is not responsible for items that are damaged because they were improperly packed. Please review our Limited Security Policy and Terms of Use for detailed information about how we safeguard your treasured possessions.

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